Delivery & Returns

QUICK FACTS

  • Orders may take 24 to 36 hours to process, once your order has been processed you will receive an email confirming your order has shipped
  • Shipping Fees & Timing begin when you receive the shipping confirmation email
  • Additional validation may be required for some orders and can delay delivery

SHIPPING & DELIVERY

STANDARD

  • Fee: Complimentary for all orders
  • Delivery Timing: 10-30 business days from the time you receive shipping confirmation email
  • Exceptions:
    • If a standard order is placed over the weekend, the earliest it will ship is Monday
    • Additional validation may be required for all orders and can delay delivery

EXPRESS

  • Fee: $15 for all orders under $3,000 | Complimentary for orders $3,000 and above
  • Delivery Timing: 10-20 business days from the time you receive the shipping confirmation email
  • Exceptions:
    • If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
    • Additional validation may be required for all orders and can delay delivery

OVERNIGHT

  • Fee: $20 for all orders under $3,000 | Complimentary for orders $3,000 and above
  • Delivery Timing: Orders placed by 3pm (ET) Monday – Friday or by 12pm (ET) Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day.
  • Exceptions:
    • Orders placed after the cutoff, on Sunday’s or Holidays will be processed the following business day
    • Additional validation may be required for all orders and can delay delivery

SAME DAY

Available in Saint-Petersburg, Russia. Please enter your zip code at checkout to confirm eligibility

  • Fee: $40 for all orders
  • Delivery Timing: Orders placed by 1pm (ET) Monday – Friday, will be delivered between 7pm-9pm
  • Exceptions:
    • Orders placed after the cutoff, on weekends or Holidays will be processed the following business day
    • Due to the high value of our products there will be a signature required on all Same Day Delivery orders

     

     

COLLECT IN STORE

Have your order delivered to the store of your choice within 1 business day, now available in select Glow Diamond stores

  • Fee: Complimentary for all orders
  • Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 1 business day
  • Exceptions: Collect in Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE

  • Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
  • Collecting yourself you need:
    1. Original method of payment  confirmation
    2. Government issued photo identification
    3. Confirmation email
  • Representative needs:
    1. Original method of payment  confirmation
    2. Purchaser’s government issued photo identification
    3. Representative’s government issued photo identification
    4. Confirmation email
  • If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded

SIGNATURES REQUIRED

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

The above processing and delivery costs are for merchandise pictured and described on glowdiamond.pro; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect currency. All orders are shipped by Russian Post.

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores

 

RETURNS

  1. Register your return online or contact client services: Register your return online by connecting to your Clients Service.
  2. Prepare your package: Place your item in its original packaging and with the original receipt
  3. Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
  4. Deliver your package to RussianPost: Drop your package off at anyPost  office or pick-up location

 

EXCHANGES

  • Call client services:  8 (812) 677 39 22
  • In store: Online purchases can be exchanged in stores

POLICY

  • Complimentary exchanges & returns within 45 days
  • Item in perfect & sellable condition
  • Original packaging
  • Original invoice, leaflets and certificates
  • No exchanges and returns for personalized items

 

CALL US

+7 (812) 677 39 22

MESSAGE US

Ask our advisors about our products and services

EMAIL US

Our dedicated specialists will be delighted to answer your questions

WE ARE HERE TO HELP

CALL US

+7 (812) 677 39 22

MESSAGE US

Ask our advisors about our products and services

EMAIL US

Our dedicated specialists will be delighted to answer your questions

Our advisors are here to help: providing information on your inquiries and advice on your purchases

Monday to Friday: 9am - 9pm GMT+3 (Saint-Petersburg)
Saturday: off-time
Sunday: off-time

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